At Technogent, we are committed to providing a smooth and efficient bill payment experience through the Bharat Bill Payment System (BBPS). This refund policy outlines the conditions under which refunds may be issued.
Refunds may be requested for the following reasons:
Duplicate Payments: If you accidentally pay the same bill twice.
Incorrect Payments: Payments made to the wrong biller due to system errors.
Failed Transactions: Transactions that did not complete but resulted in a deduction from your account.
Refunds will not be issued for:
Successfully processed payments that have already been credited to the biller.
Payments made for services that have already been consumed or utilized.
To initiate a refund request:
Contact our customer support team at [support email] or call [support phone number] within 7 days of the transaction date. Provide the following information:
Transaction ID
Amount
Date of Payment
Reason for the Refund
Refund requests will be processed within 5 business days upon receipt of your request. Refunds will be issued to the original payment method.
For any questions or further assistance regarding this policy, please reach out to our customer support team at [support email] or call [support phone number].
Technogent reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.